Susan Kistler started wearing glasses in sixth grade and thought they were so ugly she would only wear them to see the board. A graduate of Stanford University and the Stanford Graduate School of Business, she left her career in the mainframe computer industry behind when she moved to Nashville from Washington, DC (with stints in New York City and Silicon Valley). Since starting Specs in late 2003, she enjoys matching her many pairs of glasses to her mood and her outfit.

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In addition to helping people find their best frames and lenses, she completed a graduate program in corporate healthcare compliance at George Washington University in 2018 and spends a great deal of time tracking down Medicare fraud and helping physician practices maintain compliant billing practices.